Return & Exchange Policy

At Aumozo, we are committed to delivering premium-quality products and ensuring a smooth, reliable shopping experience. If you are not completely satisfied with your purchase, we offer a simple and transparent return process. While we currently do not provide direct product exchanges, customers can easily return eligible items and place a new order for the desired product.

You may request a return within 7 days of receiving your order. To be eligible, the product must be unused, unworn, undamaged, and in its original condition, including all original packaging, accessories, manuals, labels, and proof of purchase. Products that show signs of use, are damaged after delivery, or are returned without their original packaging may not qualify for a return.

Please note that customised, personalised, made-to-order, clearance, or special-order products may have separate return conditions and are generally not eligible for return unless they are received damaged, defective, or incorrect.

To initiate a return, log in to your Aumozo account, navigate to My Orders, and submit a return request through our website. Once your request is reviewed and approved, you will receive detailed return instructions. Customers are required to send the approved return parcel themselves via India Post to the return address provided by our support team. We recommend using a trackable shipping service and retaining the shipping receipt until the return is completed.

After the returned item reaches our warehouse, it will undergo a quality inspection. If the product meets our return eligibility criteria, your refund will be processed in accordance with our Refund Policy. Since direct exchanges are not available, customers wishing to purchase a different size, model, or variant can simply place a new order after initiating the return. At Aumozo, we are dedicated to providing a fair, transparent, and customer-friendly return experience.